Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of ServiceNow Junior Developer – Domain Trainee - English–Remote RO*
We are looking for someone with a good level of work experience in ServiceNow with proficient overall understanding of ITSM, Data Analytics and GenAI.
RESPONSIBILITIES
• Collaborate with the Orchestration team to design, develop, and implement customized ServiceNow applications and solutions.
• Assist in gathering business requirements and translating them into technical solutions on the ServiceNow platform.
• Develop and configure workflows, forms, scripts, and other customizations to meet business needs.
• Perform testing and debugging of ServiceNow applications and integrations to ensure they are functioning properly.
• Support and troubleshoot issues related to ServiceNow applications and modules within allocated scope while collaborating with the Orchestration Team.
• Collaborate with cross-functional teams to understand and address business needs, ensuring alignment with ServiceNow best practices.
• Assist with the documentation of processes, procedures, and technical designs for ServiceNow solutions.
• Stay updated with the latest ServiceNow features, functionalities, and best practices to continually improve and enhance ServiceNow applications.
• Deliver data analysis and reports on demand from Account management or Client.
• Create presentations for Ops, leadership, or client meetings on analyzed data and trends.
• Raise proactive flags on trends that might impact operations or the client.
• Support and participate in transformation projects.
• Participates in process meetings if required, ensuring that the actions discussed are fulfilled.
• Can be required to deliver technical trainings for upskilling back-up resources on the tools in scope of this JD, at the request of the manager.
• List of responsibilities may be adjusted over time as new responsibility shifts from client to Genpact and new scope is added.
• Participate in training and professional development activities to enhance skills and knowledge in ServiceNow development.
• Assist in the evaluation and implementation of new ServiceNow applications and modules.
• Contribute to the development and maintenance of ServiceNow development standards, guidelines, and best practices.
• Assist with the administration and maintenance of the ServiceNow platform, including user access, security, and data integrity.
• Ability to effectively prioritize tasks and good time management skills.
• Self-motivated, must be proactive and can work both independently and collaboratively with colleagues and client stakeholders.
• Strong desire to learn and develop new skills.
• Problem solving attitude and client oriented.
• Responsible, mature, and reliable behavior.
• Customer centric – ability to handle difficult interactions.
• Ability to respond to and deal with a range of ad hoc queries/requests.
Miniumum QUALIFICATIONS
• Experience with ServiceNow development, including configuration, scripting, and customization is a plus.
• Familiarity with IT Service Management (ITSM) processes and frameworks (e.g., ITIL).
• Good understanding in web technologies such as HTML, CSS, JavaScript, and XML.
• Basic understanding of relational databases.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Preferred Qualifications
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Basic knowledge of Agile methodology is plus.
• ServiceNow certification(s) (e.g., Certified Application Developer) is a plus.
• High school graduate
• Bachelor’s degree in computer science, Information Technology, or a related field is a plus.
The present job description is not absolute and cannot include all the responsibilities of an employee. The employee can be requested by the manager to perform other tasks necessary to reach the company’s objectives.
What can we offer?
• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural and diverse environment with employees from over 30 countries.
• Genpact supports professional trainings and great career development opportunities.
• Free access to our award-winning learning platform.
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
